UI/UX design for Genesys Hospital Management Information System (HMIS)

Patients of Genesys-registered hospitals and clinics needed a simple way to:

• View their medical reports

• Book appointments with their clinic

• Pay their registered hospital or clinic from their phone

Without a dedicated patient app, these tasks often meant calls, physical visits, or fragmented channels — slower for patients and more admin work for clinics.

We designed the UI/UX for the Genesys patient mobile app, focused on clarity, trust, and ease of use for everyday patients.App capabilities covered in the design:

• Medical reports — access to results and records from the patient’s registered facility

• Appointment booking — schedule visits with their hospital or clinic

• Payments — pay the registered clinic directly in the app

• Facility-linked experience — patients only engage with hospitals/clinics registered on Genesys

Design priorities:

• Simple onboarding tied to a registered hospital/clinic

• Clear access to personal medical reports

• Straightforward booking flow

• Secure, understandable payment journey

• Mobile-first layouts for patients on the go

A patient app experience that connects people to their Genesys-registered facility for reports, bookings, and payments — reducing friction for patients and supporting smoother clinic operations.Outcomes:

• Unified patient app design for the Genesys ecosystem

• Core flows defined: reports, appointments, and payments

• Interface ready for stakeholder review and development handoff

• Stronger digital channel between patients and registered clinics